Q: I have forgotten my OnCore password and cannot login. How do I reset my password?

A: Please email OnCore Support. An OnCore System Administrator will send you a follow up email with login instructions. The link in your reset email will expire in 24 hours. If you do not receive this message, please check your junk/spam folders.

Q: The link in my login activation email has expired. What do I do?

A: Please email OnCore Support. An OnCore System Administrator will resend you a new email with a new link. The link will expire in 24 hours. If you do not receive this message, please check your junk/spam folders.

Q: The login page says my OnCore account is not valid. How do I access the system?

A: To reactivate your account, please email OnCore Support.

Q: I sent in my request form. Why have I not received access yet?

A: You may be missing authorization documentation and/or training credentials. Please email OnCore Support and ask for an update. If you have already generated an email ticket number, please reply to that email chain, instead of starting a new one.

Q: I plan to change my password. What are the new password requirements?

A: Passwords must meet the following criteria:

1. Different than your last 4 passwords
2. Contains an uppercase letter
3. Contains 2 lower case letters
4. Contains a number
5. Contains a special character
6. Contains 8 characters

All criteria must be met for the system to accept the changes. Do not write down your password, unless it is encrypted, and do not use your browser to save or auto populate it for you. These are both security risks which violate 21 CFR Part 11 compliance.

Q: I have a question about subject data entry. Whom do I contact?

A: Please call the HCRN office at (317) 921-2050 and ask to speak with your assigned Clinical Data Manager. Data managers are assigned by study so please have your assigned HCRN protocol number ready.

Q: Which internet browser should I use with OnCore?

A: The HCRN preferred browser for use with OnCore is Mozilla Firefox. Google Chrome, Safari, and Internet Explorer Version 11 are also compatible. Older versions of browsers tend to be buggy and may interfere with data entry. Please contact your local IT department to determine if upgrading to a supported browser is an option.

Q: I have logged into OnCore, but the page is not loading correctly. What should I do?

A: Make sure you are using a supported browser. Most browsers have a help menu with an About […] page that can help you determine what browser and version you are using. You may also need to clear your browser cache by using the keyboard shortcut “Control+Shift+Delete”. Be sure to set the Time Range to “Everything” if prompted. More detailed information regarding clearing your specific browser’s cache is available at https://www.lifewire.com/how-to-clear-cache-2617980. If you still experience issues after clearing your browser cache, please email OnCore Support.

Q: I have encountered a bug while using HCRN OnCore. Whom should I report it to?

A: Please email OnCore Support.

Q: I have a suggestion for improving HCRN OnCore. Whom do I contact?

A: Please email OnCore Support.

Q: I have other questions pertaining to HCRN OnCore. Whom do I contact?

A: Please email OnCore Support.